1. Acceptance of Terms & Conditions
By using globeship.com, the client is deemed to agree and obey all the terms and conditions related to the specific carriers below:
UPS Terms and Conditions
DHL Terms and Conditions
Purolator Terms and Conditions
Canada Post Terms and Conditions
Federal Express Terms and Conditions
USPS Terms and Conditions
2. Actual Weights of the Package
Actual weights of the individual shipments will be based on the relevant carrier's formula for dimensional weights. If the dimensional weight exceeds the actual true weight, the carrier's calculation of the dimensional weight will always apply. In such cases, we assume clients acknowledge and agree that an adjustment will be billed to their credit cards or Account Credit once we are notified by the carrier.
3. Claims and Refund
Globeship investigates all claims and our agents will be able to provide an update once the investigation starts. The carrier, instead of Globeship will decide whether to issue a refund to the client based on the results of the investigation.
If there is any issue regarding the tracking status, clients may contact the carrier's customer service directly.
Please note, all claims should be submitted within the Globeship platform and the clients are not supposed to contact carriers for claims. Globeship will act on the clients' behalf and refund and/or compensate clients when the carrier approves the claim.
4. Sensitive Products
Please note! Sensitive products such as sea cucumber, American ginseng, etc. may be returned or destroyed. We are not responsible for those consequences. The carrier may not necessarily be liable for compensation for destroyed commodities. In that Case, Globeshp will not be liable for compensation.
Once the package is sent out, clients can contact the carrier directly with their tracking number to inquire or request changes or updates regarding shipping information of both the consignee and the sender. If the client needs further assistance, our support will assist because sometimes the carriers will request the actual account holder to request any changes therefore Globeship would have to contact them on behalf of the client.
If the package hasn't been sent, clients can just simply cancel the order or go ahead and place a new one. Clients should cancel any unused shipping labels within a 24-hour period.
The Chinese-English translation provided by Globeship is only a supplementary function, which cannot guarantee completely correctness. It is the clients' responsibility to make sure all the information is correct before sending out the package. Globeship is not responsible for any customer complaints caused by this problem.
Please note! Prospective clients may not able to sign up for Globeship services if they have an active account with any of the carrier's listed in this Disclaimer.
By using this website and its contents, you automatically agree to its terms and conditions.